Horror Stories

We have reviewed thousands of complaints filed with the Texas Department of Insurance. More than half of them concern the insurance giant’s refusal to pay medical bills.

One in four complaints talks about outright denial of coverage, from mammograms to autism care to cancer treatment.

Watch These Horror Stories About Molina

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The horror stories are endless…

“This is the absolute worst company I’ve ever had the displeasure of dealing with. I have 3 autoimmune diseases and need yearly MRIs of my lungs. The doctor ordered the test and Molina denied the service. They denied an EMG. They denied me seeing a pulmonologist. They denied me seeing a rheumatologist. What is the point of paying for this insurance when I can’t get the care needed?”

“The WORST ever. CPAP machine recall for cancer — they refuse a replacement. Meds for Asthma — those are not a medical necessity. This is the worst company we ever dealt with.”

“Avoid them at all costs! Their website shows a bunch of providers which don’t actually accept the insurance. I think this is a scam so that they can be part of the Government Marketplace. It works fine as long as you don’t get sick. I recently had to go to an urgent care facility which they list on their website as in-network and now they claim that the facility is not and declined payment. SCAMMERS.”

“This is the worst health insurance company I have come across. They can’t even process the most basic claims. I and the provider had to file grievances for the most basic and routine preventive services and screening… Despite paying more than $1,000 every month, I felt uninsured with Molina.”

“I’m living in hell. I’d give them 0 stars if I could. I see a psychiatrist to manage antidepressants, and when I switched to Molina, I tried to use the “find a doctor” feature to switch to an in-network provider. I found tons listed on the site, but when I phoned to make appointments, receptionist after receptionist — I have called dozens — told me they haven’t taken Molina insurance for YEARS.”

The Harris County Medical Society, which represents over 11,500 physicians in the Houston area, issues a public condemnation of Molina Healthcare yearly for the failure of the insurance giant to reimburse doctors properly for the medical services they provide.

Read the Harris County Medical Society Complaint Letter: